The Zombie Business Cure: How to Refocus Your Company's Identity for More Authentic Communication (Julie C. Lellies; Melissa Eggleston, 2017)


  • Zombie can’t communicate - reckless, haphazard, stiff, indistinguishable, self-absorbed
  • Identity will never change: identity > culture > brand; core value: what we do? (Behaviour), what we look like? (Visual communication), what we say? (Written & verbal communication)
  • Sizing competitors: identity (core values), key messages, visuals, online presence, social media
  • Avoid knee-jerk reaction (automated & unthinking)
  • GRACEful communication - Genuine (honesty), Responsible (trust), Accommodating, Credible, Exciting
  • GOST Conscious planning - Goals, Objectives, Strategies, Tactics
  • Don’t be STIFF - Stubborn, Tired, Icky, Floundering, Forgotten
  • Originality = creativity + identity; willing to take risks and stand out, uniqueness, fun and humorous communication, open-minded to  new ideas, embrace failure
  • Let your audience see behind the curtain
  • Stages of zombification: full embodied > dazed > fractured > Anesthetized > Totally Rotten


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