Choosing Change: How Leaders and Organizations Drive Results One Person at a Time (Walter McFarland; Susan Goldsworthy, 2013)

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  • 5 D’s: Disruption > Desire > Discipline > Determination > Development >
  • Brain function: working memory, long-term memory, error detection, fear response
  • Decision: 0.3s neurotransmission + 0.2s choice point = right ventrolateral prefrontal cortex (RULPFC) > sensory thalamus / amygdala
  • Make conscious choices to choose the gain over the pain
  • Resilience spiral: depression > distress > vulnerable > withdrawn > disengaged > confused > master stress > energise body > engage emotion > train mind > spin in action
  • Johari Windows: helps people understand their relationship with themselves and with others
  • Change through disruption: create guiding philosophy > make change strategic > integrate into the business > establish a change leadership council > create a cadre of change leaders > formulate a change strategy > model collaboration in everything > foster better thinking > initiate communication > ensure organisation-wide learning > lead change in yourself
  • Thinking model: SCARF: Status (updates), Certainty (secure), Autonomy (control), Related (safe), Fairness
  • VUCA environment: volatile, uncertain, complex, ambiguous


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