How to Kill a Unicorn: How the World's Hottest Innovation Factory Builds Bold Ideas That Make It to Market (Mark Payne, 2014)


  • If you’re only looking at one side of an innovation challenge, the angle you take to get through the first may miss the second by a mile
  • Improved innovation techniques - two-sided thinking starts day one, pick big problems and not just interesting ones, connect across the dots, build win-win ideas at the crossroads, sweat more at the front end and less at the back, nail your two-sided elevator pitch
  • You give one chocolate, competitor give 3, don’t really know what customers want and annoyed them - should know analytics
  • Corporate commonly focus on marginal improvements and leapfrogging in technology - should focus on strategy instead
  • Before we start hunting for a solution, it is aligned within the company vision?
  • How can our loyalty program work and feel more like human loyalty?
  • Palatable - please, acceptable, satisfactory
  • Transformation initiatives - assume transformation is necessary (what will we transform?) > cultivate a healthy respect for present reality > temporarily forget what you know > how likely your competitors are not working on the same question are care > move the camera around the room > learn to hear the thundering sound of the thing that isn’t being said
  • Pringles created Rice Infusion chip to debunk competitors’ accusation
  • Learn from spatula - aim beyond small improvements > have future compete with the past > hunt for late mover advantage, if were to start this business today what does it look like > big flip never happen by accident > do not neglect the potency of core competency > opportunities are probably hidden in plain sight
  • Innovation insights - (consumer insights) functional, emotional, choice-based, interpersonal, behavioural, contextual, experiential. (commercial insights) financial, operational, competitiveness, channel-based, portfolio-based, technology, organisational
  • Innovation stage - Blue sky: grow me, fishing trip: interest still underdeveloped, jump shot project: clear, specific goal with recognised strategic and economic value to the business, layups: make the leap and convert the opportunity
  • Innovation rules - where you land matter, where you start is irrelevant. Build ideas at crossroads for win-win. Don't get seduced by product features and lose sight for clear and simple transformation. Always look ahead.


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