The Richer Way: How to Get the Best Out of People (Julian Richer, 2017)

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Golden rules of Kaizen

  • Kaizen starts with the three “Actual” Rule.
  • Go to the actual place where the process is performed.
  • Talk to the actual people involved in the process and get the real facts.
  • Observe and chart the actual process.
  • (Improvement is not made from a conference room.)
  • Ask why (5 times) to get to the root cause.
  • Base decisions on data not opinions.
  • Try-storming
  • Don’t spend too much time talking about a solution, try it!!
  • It’s okay to fail early on as long as you learn from your mistakes.
  • Value of the team.
  • Listen to the operators, your team, and your customers.
  • Don’t seek perfection.  This will be obtained in one step at a time.
  • Think of a new method that works. Throw out all your old fixed ideas on how to do things.
  • Creativity before capital. Don’t substitute money for thinking.
  • Think safety during the Kaizen, both for employee and process.
  • Assure a quality product will be consistently produced through standardization and process controls.


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