Emotional Intelligence 2.0 (Greaves Greaves Jean and Travis Bradberry, 2009)

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  • The link between EQ and earnings is so direct that every point increase in EQ adds $1,300 to an annual salary.
  • Self-awareness strategies
    1. Quit treating your feelings as good or bad as feelings are to help you understand some things.
    2. Observe the ripple effect from your emotion.
    3. Lean into your discomfort to face your emotion.
    4. Feel your emotion physically by closing your eyes.
    5. Know who and what pushes your button.
    6. Watch yourself like a hawk.
    7. Keep a journal about your emotions.
    8. Don't be fooled by a bad mood and wait for it to pass.
    9. Don't be fooled by good mood either (e.g. foolish spending).
    10. Stop and ask yourself why you do the things you do.
    11. Visit your values, core values and beliefs.
    12. Check yourself, set your mood right for the day.
    13. Learn and spot your emotions in books, movies and music.
    14. Seek feedback from your peers.
    15. Get to know yourself under stress, the tellltale signs.
  • Self-management strategies
    1. Breath right.
    2. Create an emotion (clouding) vs. reason (ignoring important emotion cues) list.
    3. Make your goals public.
    4. Count to 10 before doing something ridiculous.
    5. Sleep on it - if you can fall asleep it is not a big problem.
    6. Talk to a skilled self-manager.
    7. Smile and laugh more.
    8. Set aside some time in your day for problem solving.
    9. Take control of your self-talk (an average person have 50k thoughts a day).
      • I always / I never ---> just this time / sometimes.
      • I'm an idiot ---> I made a mistake.
      • Accept responsibility for your a and actions no one else's.
    10. Visualise yourself succeeding.
    11. Clean up your sleep hygiene.
    12. Focus your attention on on your freedoms, rather than your limitations.
    13. Stay synchronised.
    14. Speak to someone who is not emotionally invested in your problem.
    15. Learn a valuable lesson from everyone you encounter.
    16. Put a mental recharge in your schedule.
    17. Accept that change is just around the corner.
  • Social awareness strategies
    1. Greet people by name.
    2. Watch body language.
    3. Make timing everything.
    4. Develop a back-pocket question.
    5. Don't take notes at meeting.
    6. Plan ahead for social gatherings.
    7. Clear away the clutter.
    8. Live in the moment.
    9. Go on a 15-min tour.
    10. Watch EQ at the movies.
    11. Practice the art of listening.
    12. Go people watching.
    13. Understand the rules of the culture game.
    14. Test for accuracy.
    15. Step into their shoes.
    16. Seek the whole picture.
    17. Catch the mood of the room.
  • Relationship management strategies
    1. Be open and be curious.
    2. Enhance your natural communication style.
    3. Avoid giving mixed signals.
    4. Remember the little things that pack a punch.
    5. Take feedback well.
    6. Build trust.
    7. Have an “open-door” policy.
    8. Only get mad on purpose.
    9. Don’t avoid the inevitable.
    10. Acknowledge the other person’s feelings.
    11. Complement the person’s emotions or situation.
    12. When you care, show it.
    13. Explain your decisions, don’t just make them.
    14. Make your feedback direct and constructive.
    15. Align your intention with your impact.
    16. Offer a “fix-it” statement during a broken conversation.
    17. Tackle a tough conversation.

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