Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity (Kim Scott, 2017)

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  • Apple: We hire people to tell us what to do and not the other way round.
  • Boss guide the team to great result.
  • Candour: the quality of being open and honest; frankness.
  • What motivates your team?
  • To master the art of getting stuff done without telling people what to do.
    1. Listen
    2. Clarify
    3. Debate
    4. Decide
    5. Persuade
    6. Execute
    7. Learn
    8. Listen
  • Conduct casual career conversation to avoid burnout or boredom.
    1. Life story.
    2. Dreams.
    3. 18-month plan.
  • Reward rock stars but do not give them all the glory.
  • Absentee management
    • Hands-off, ears off, mouth off.
    • Lacks curiosity. Doesn’t want to know.
    • Doesn’t listen. Says nothing. 
    • Is afraid of any details.
    • Has no idea what’s going on.
    • Sets no goals.
    • Remains unaware of problems.
    • Causes collateral damage by tripping on grenades unawares.
    • Is ignorant of both the questions and the answers.
    • Is unaware of context.
  • Micromanagement
    • Hands-on, ears off, mouth on.
    • Lacks curiosity. Pretends to know all.
    • Doesn’t listen. Tells how.
    • Gets lost in the details.
    • Asks for make-work presentations, reports, and updates.
    • Sets goals arbitrarily.
    • Tells people how to solve problems without fully understanding them.
    • Tells people how to remove obstacles/defuse situations, but watches from a safe distance.
    • Pretends to know when they don’t.
    • Hoards information.
  • Partnership
    • Hands-on, ears on, mouth off.
    • Displays curiosity. Recognizes when they need to know more.
    • Listens. Asks why.
    • Asks about relevant details.
    • Is informed because hands-on.
    • Leads collaborative goal-setting.
    • Listens to problems. Predicts problems. Brainstorms solutions.
    • Removes obstacles and defuses explosive situations.
    • Shares what they know; asks questions when they don’t.
    • Shares relevant context.
  • To get results
    1. 1:1 Conversations
      • Short few minutes update
    2. Staff Meetings
      • Learn, listen, clarify
    3. Think Time
      • Blocking 2 hours daily
    4. “Big Debate” Meetings 
      • Just for debate and no decision
    5. “Big Decision” Meetings
      • To make decision without debate
    6. All-Hands Meetings
      • Town hall
    7. Meeting-Free Zones
      • E.g. no meeting Wednesday
    8. Kanban Boards
      • Visualise workflow
    9. Walk Around
      • To hunt for problems
    10. Be Conscious of Culture
      • Culture eat strategy for lunch

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