Superhuman Innovation: Transforming Business with Artificial Intelligence (Chris Duffey, 2019)

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Review: Fairly covers the basic of how AI can interact and apply to our future. Conversational based content using with good illustrations and examples. Rated: 8/10


  • Customer experience (Brian Solis, Wiley 2015)
    • 86% of consumers willing to pay more to receive a better customer experience
    • 1% of customers feel their expectations are met consistently
  • Data growth (microfocus.com)
    • 44b GB/day in 2016
    • 463b GB/day in 2025
  • Data feedback loop
    • Data intelligence
    • People: empowered employees
    • Products: transformed products
    • Operations: optimised operations
    • Customers: engaged customers
  • AI advancement (McKinsey)
    • 10 times faster and at 300 times the scale of the industrial revolution
      • Industrial revolution scale
  • 9 types of intelligence
    • Intrapersonal
    • Spatial
    • Naturalist
    • Musical
    • Logical-mathematical
    • Existential
    • Interpersonal
    • Bodily-kinesthetic
    • Linguistic
  • SUPER framework: hardness AI
    • Speed
    • Understanding
    • Performance
    • Experimentation
    • Results
  • Gait analysis: systematic study of animal locomotion
  • Business continuity
    • Disaster recovery
    • High availability
  • Change management
    • Strategy
    • Organise
    • Motivate
    • Teamwork
    • Improve
    • Measure
  • Project management methodology
    • Waterfall: linear style
    • Agile: incremental
    • Scrum: agile and sprint
    • Kanban: agile and show what needs to be done
  • AI
    • Cobots: collaborative robots
  • AI models
    • Reinforcement learning
    • Supervised learning
    • Unsupervised learning
    • Transfer learning
    • Semi-supervised
  • Human + machine data flow
    • Customer data lakes
    • Cloud environment
    • Intelligent service models
    • Experience intelligent services
    • Operationalise workflows
    • Cross-functional team
  • Generative adversarial networks (GAN)
  • Creative adversarial networks (CAN)
  • Intelligence without ambition is a bird without wings

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