Not Knowing: The Art of Turning Uncertainty Into Opportunity (Diana Renner and Steven D’Souza, 2014)

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  • One kind of intelligence is acquire while the other kind is memorised facts and concepts.
  • Higher level of education are directly related to better health outcome, lower fertility and longer lives.
  • People always think they are above average: over-confidence.
  • If you are a hammer, then everything looks like a nail.
  • Knowledge to become an expert can limit and narrow your perspective.
  • It's not a good idea to take a forecast from someone wearing tie.
  • The illusion of knowledge make people don't know what they are talking about.
  • Flashbulb Memories: memories that are affected by our emotional state.
  • Types of situation
    1. Simple: the route to work
    2. Complicated: restructuring an organisation
    3. Complex: forecasting global economics
    4. Chaotic: 911 event
  • We are all suffering from the illusion of control.
  • It is not the mountain we conquer, but ourselves.
  • Treat people greatly and they will show themselves great.
  • Types of listening
    1. Downloading: already know
    2. Factual: to gather more data
    3. Empathic: open heart
    4. Generative: connected at deeper level
  • Life is a gift, do you want to stay wrapped with the unkowns or open the present?

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