Compete Smarter, Not Harder: A Process for Developing the Right Priorities Through Strategic Thinking (William Putsis, 2013)

  • 5-step process of strategic development
    1. External business environment, market assessment, growth and opportunities.
      1. Understand and evaluate the external market environment.
      2. Conduct a detailed market assessment.
      3. Thoroughly evaluate core versus adjacent markets.
    2. Value change and strategic control points.
      1. Map out the relevant value chains.
      2. Assess strategic control points within the value chain.
      3. Understand customer needs and competency gaps and advantages through the value chain.
    3. Segment based on customer needs
      1. Strategically prioritise segments.
      2. Create value propositions.
    4. Align incentives
      1. Align across all internal and external constituents.
      2. Use the concept of “asset specificity”.
      3. Utilise concept of “virtual vertical integration” where possible.
    5. Set 5 points of tactics.
      1. Points of positioning on the unique value propositions.
      2. Points of value on offering and entry timing.
      3. Points of value on principles in extracting value.
      4. Points of access on customer access.
      5. Points of touch on the embodiment of your strategy to your customers.
  • Traps that lead businesses to fail.
    1. Cost-driven decisions.
    2. Lack of attention to history.
    3. Arrogance.
    4. Hope.
    5. The “all in” decision.
  • Jeppsen for businesses wanting to grow and expand into adjacent markets.
    • Grow from your core.
    • How far is your core to growth opportunity rest.
    • Grow sequentially if you have the time.
    • Be honest about your competencies versus those of your potential competitions for the correct assessment.
    • Don’t be paralysed by moves that are too far away.
    • Be able to lose your investment, diversify and be cautious.
  • Implication of segmentation.
    • Choice of segment.
    • Operational implications of segment choice.
  • 10 Segmentation Rizzotoisms
    1. Segmenting based on product (inside out).
    2. Not “segmenting down” into marketing.
    3. Not exploring multiple bases.
    4. Using segments that are not practically useful.
    5. Segmentation that is unduly complicated.
    6. Shelving good analysis.
    7. Not tying value propositions to segments.
    8. Not integrating back to front in organisation.
    9. Failing to appropriately prioritise.
    10. Overspending on consultants.
  • Management decisions on customer strategy.
    • Framing: $1.75 vs $1.25 during a hot day vs. cold day.
    • Settling list price: without knowing competitors’ price.
    • Avoiding a price war: preventing your customers to sway.
    • Global pricing decisions: country-by-country basis.
    • Sales force discretionary pricing: maximising value extracting on the sales.
    • Your brand: that will determine the premium.
    • Reacting to competition: how to stay ahead?
    • New product development and launch: R&D to customer-value attributes.
  • CAGR: compound annual growth rate
  • Virtual vertical integration: partnership that incentivise without asset transfer or acquisition.
  • Winner’s curse: the winner did not receive the value of the item he bought for

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