Primed to Perform (Neel Doshi; Lindsay McGregor, 2015)

Review: This book has clearly identified the factors that are required to push for performance, focused mainly on human factors and not the methods. Rated: 8.5/10

  • Source of motivations on the motive spectrum
    • Play (passion)
    • Purpose
    • Potential
    • Emotional pressure
    • Economic pressure
    • Inertia
  • Maladaptive performance: when the motivation is low enough, a person would find the shortest possible path to alleviate the pressure they are feeling, even if that path is contrary to the intent of the plan
  • Cobra effect: attempted solution to a problem makes the problem worse, as a type of unintended consequence.
  • Primed to perform theory
    • Total motivation (ToMo) requires people to feel the direct motives and not the indirect motives
    • The highest levels of organisational or team performance require a balance between the opposing forces of tactical and adaptive performance
    • The many keys to culture must be used together to unlock performance
  • Blame bias: the more removed we are from someone, the more likely we will blame them
  • The Pygmalion effect, or Rosenthal effect, is a psychological phenomenon wherein high expectations lead to improved performance in a given area. The effect is named after the Greek myth of Pygmalion, a sculptor who fell in love with a statue he had carved, or alternately, after the psychologist Robert Rosenthal.
  • Deblaming your life (REAP)
    • Remember: assume positive intent
    • Explain: come out with 5 scenarios to explain his behaviour
    • Ask: why instead of accuse
    • Plan: identify root cause together and develop plans
  • Diagnose ToMo
    1. Know your ToMo
    2. Test your theory
    3. Analyse the keys of culture
    4. Set an aspirational ToMo
    5. Develop the plan and business case
  • Performance cycle
    1. Theory of impact
    2. Inspiration
    3. Prioritisation and planning
    4. Performing
    5. Reflection
  • Some hooked on phrases:
    • Don’t listen to your drunk monkey
    • Motion = emotion
    • It’s not about selling real estate, it’s about following a schedule
    • Living a life by design, not by default
  • Ringelmann effect: the tendency for individual members of a group to become increasingly less productive as the size of their group increases.
  • Amazon’s code: if a project team can’t be fed by two pizzas, it’s too big
  • Organisation behaves like a marketplace or a society?
    • Fire watchers:
    • The mandate: high-performing cultures
    • Adaptive performance metrics
    • Budget and return on investment
    • The team
    • Apprenticeship and skill building
    • Habits
  • Collective actions to form:
    • Relaxed control
    • Common belief
    • Strain
    • Conduciveness
    • The spark
    • Mobilisation

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